- Our privacy statement
We are committed to taking reasonable steps toward protecting your privacy online and to managing your information responsibly. Karen Millen manage and attempt to protect your information under Karen Millen's information security procedures. If you have questions about the way Karen Millen manages your information you may contact Karen Millen at its corresponding link, phone number, or mailing address below.
- What Information We Collect
Why We Collect Information:
We collect personal information because it helps us deliver products and services. For example, if you order a product, we need to have information such as your billing address, age, product choice, delivery information, and payment processing information. In addition, your personal information helps us communicate to you latest products, special offers, and information and events about which you might like to hear. We also collect your personal information to help us design and deliver Site operations, and to deliver targeted advertisements to you. We also may correlate your personal information obtained from you with information from other sources, which may help us to develop a more targeted user profile concerning you and/or your demographic information. For example, if you provide us with your personal information, we may cross-check that against information that might be otherwise available through other entities with whom we have business relationships in order to develop a more in-depth demographic profile of you. Similarly, we may process personal information to target specific items of interest to you.
What Information We Collect:
When you shop at the Shopping Area, we will collect the information necessary to complete your order, such as your name, e-mail address, shipping address, payment information (including credit card number and/or debit card number and PIN) and billing address. You may also choose to provide us with your gender and birth date, as well as other information that you might submit. If you create an account, we will collect information about your purchases and payment methods, as well as the shipping addresses that you add to your address book, in order to make future shopping experiences faster and more convenient.
We do not automatically collect your home address, email address, telephone number, and product preferences unless you voluntarily input this information, such as during a registration or ordering process, or when you submit questions or comments, request information, or participate in online surveys, contests, promotions or other activities. Should you voluntarily provide us with personally identifiable information, you consent to our use of it in accordance with this policy.
Even if you do not submit personal information through the Site, we gather navigational information about where visitors go on the Site and information about the technical efficiencies of the Site and services (i.e., time to connect to the website, time to download pages, etc.). This information allows us to see which areas of the Site are most visited and helps us better understand the user experience. This helps us improve quality by recognizing and delivering more of the features, areas, and services our visitors prefer. In this process of gathering information, we may collect personally identifiable and non-personally identifiable information (for example, domain type, browser type and version, service provider and IP address, referring/exit pages, operating system, date/time stamp, and click-stream data). We may also create and use electronic records to compile statistics about how our visitors collectively interact with the Site.
- How We Collect Information
We collect information in three primary ways:
- You Give Us Information: We collect information from you when you purchase a service from us or when you interact with us about a product or service we offer or provide. For example, you provide us when you order a service or establish an account with us.
- How We Use the Information We Collect
We use the information we collect in a variety of ways. Generally, using all of the above mentioned, and similar type tools, we may collect, aggregate, and use information from or about you such as data about the type of browser and operating system used, which web pages you view, the time and duration or you vists to our site, the search queries you may use on the Site, whether you clicked on any advertisements, whether you have clicked on any links in any e-mails sent from us, or third-parties on our behalf, whether you have chosen to opt-out of certain services or information sharing, and whether you have viewed or ordered certain products or services.
Information is shared among Karen Millen and Amazon in order to allow each party to conform with contractual obligations and reporting.
We may also use your personally identifiable information to contact you in ways other than e-mail or regular mail, such as via telephone contact and/or mobile messaging and texts to your mobile phone through SMS.
Some elements on the Site and/or Shopping Area, such as any sponsored links advertising, are supplied to us by third parties under contract. We may supply some of the information we collect from you to those third parties so that they can provide those elements for display. We may share the following information with such third parties: (a) your Internet Protocol (IP) address; (b) the address of the last URL you visited prior to clicking through to the Site; (c) your browser and platform type; (d) your browser language; (e) the data in any undeleted cookies that your browser previously accepted from us; and (f) the search queries or word look-ups you submit.
- YOUR CHOICES ABOUT THE INFORMATION WE COLLECT
If you do not consent to the way in which we may use your personal information, please do not submit any personal information to us. If you do not wish to receive e-mails about special offers, new fashion trends, contests and other promotions from us click the unsubscribe link located in our e-mails. If you do not wish for us to share your personal information for any promotional or marketing purposes, please contact us and inform us of your wishes. Please provide enough information for us to determine the nature of your request. For example, "No third-party promotional materials, but Karen Millen okay;" or, "No promotional or advertising at all; or, "No e-mails."
- Privacy of Children Who Visit the Web Site
- Your California Privacy Rights
We collect various types of personal information about you during the course of your relationship with us as a customer. Under California law, if you are a resident of California, you may make a written request to us about how we have shared your information with third parties for their direct marketing purposes. In response to your written request, we are allowed to provide you with a notice describing the cost-free means to opt-out of our sharing your information with third parties with whom we do not share the same brand name, if the third party will use such information for its direct marketing purposes.
If you would like to exercise your rights under California law, please send your written request to the Karen Millen e-mail address below. Please include your postal address in your request. Within thirty (30) days of receiving your written request, we will provide you with a Third Party Direct Marketing Opt-Out Form so you may request that your personal information not be disclosed to third parties for their direct marketing purposes. Please note that your opt-out will be processed by us only to the extent that the information you provided is through the Shopping Area or other information to other pages within the Site.
E-mail Address: USenquiries@karenmillen.com
- Visitors to the Site and Shopping Area Outside of the United States
If you are visiting the Site and/or Shopping Area from a location outside of the U.S., your connection will be through and to servers located in the U.S. All information you receive from will be created on servers located in the U.S., and all information you provide will be maintained on web servers and systems located within the U.S. The data protection laws in the United States and other countries might not be as those in your country. By using the Site, Shopping Area, and/or submitting information to us, you specifically consent to the transfer of your information to the United States to the facilities and servers we use, and to those with whom we may share your information.
For your convenience, the Site or Shopping Area may contain links to other websites. We are not responsible for the privacy practices, advertising, products, or the content of such other websites. None of the links should be deemed to imply that we endorse or have any affiliation with the links.
Karen Millen believes in providing a safe and secure experience for all of our online visitors. To that end, Karen Millen has implemented security measures to protect the information collected from you.
We use data encryption technology when transferring and receiving your sensitive personal information. For example, in your transactions submitted by you through the Shopping Area, a solid key icon or a locked padlock icon at the lower portion of your web browser window confirms the Shopping Area is secured through Secure Sockets Layer (SSL). Pages requesting personal information should always have one of these icons. You can also confirm your data is being encrypted by looking at the URL line of your browser (the place where you type website addresses). When accessing a secure server, the page address will change from "http" to "https".
While we use the foregoing security measures to protect your information, please note that no data transmitted over the Internet or stored and utilized for business purposes cannot be guaranteed to be completely secure. No security measures are perfect or impenetrable. We cannot guarantee that only authorized persons will view your information. We cannot ensure that information you share on the Site or Shopping Area will not become publicly available. You can reduce these risks by using common sense security practices such as choosing a strong password, using different passwords for different services, and using up to date antivirus software.
- Questions / Changes in Policy
- Terms and conditions
Your use of the Site indicates your acceptance of these Terms and Conditions of Use and the Policy. If you do not accept these Terms and Conditions or the Policy, you may not use the Site. Your continued use of the Site will constitute your agreement to the most current version of these Terms and Conditions and the Policy. If at any time you do not agree to these Terms and Conditions or the Policy, you must cease your use of this Site. If after reviewing the Terms and Conditions and Policy you have any questions or concerns regarding the contents thereof, please contact us by sending an e-mail to firstname.lastname@example.org.
- I. TERMINATION OF ACCESS
TERMS & CONDITIONS OF USE These Terms and Conditions govern your use of the Site and the information and services made available on and through the Site.
I. TERMINATION OF ACCESS
The use of this Site and its services is a privilege. We reserve the right to suspend your use of the Site for any reason at any time, in our sole discretion.
- II. DEFINITIONS
For the purposes of these Terms and Conditions of Use, the following definitions apply:
"Content" includes all Text, Graphics, Design and Programming used on the Site.
"Text" includes all text on every page of the Site, whether editorial, navigational, or instructional.
"Graphics" includes all logos, buttons, and other graphical elements on the Site, with the exception of paid advertising banners.
"Design" includes the color combinations and the page layout of the Site.
"User" refers to any individual who uses any aspect of the Site or its services.
"You" refers to the person accessing the Site and agreeing to these Terms and Conditions.
- III. INTELLECTUAL PROPERTY RIGHTS
Amazon (and/or its affiliates) own or have the right to use the intellectual property rights associated with the Content incorporated into the Shopping Area and/or the Site (as applicable), including applicable rights under patent, trademark and law.
Karen Millen Intellectual Property
Karen Millen owns any and all intellectual property rights relating to the Karen Millen brands, trade names, trade dress, designs, domain names, database rights, copyright, business names, know-how, editorial content or images including: (i) Content provided by Karen Millen or any company within its group of companies on behalf of Karen Millen that contains copyright, trademark, service mark, trade name, trade dress, proprietary logo, insignia, business identifier, and/or other Content that has or provides the "look and feel" of the current Karen Millen brand image and that is incorporated into the Site; (ii) Content, photographs, video and audio Programming supplied by Karen Millen or any company within its group of companies on behalf of Karen Millen for use or which is used in connection with the Site; and/or (iii) any adaptation, modification, improvement or derivative work of the foregoing (the "Karen Millen Intellectual Property"); provided, however, that in each case, Karen Millen Intellectual Property shall not include Amazon Intellectual Property (as defined below).
Amazon Intellectual Property
Amazon owns any and all intellectual property rights with respect to (i) any and all content furnished by Amazon in connection with the Shopping Area or otherwise used in connection with the performance of its obligations; (ii) any technology, Graphics, Designs, Programming, specifications, editorial content or images, data, databases, software, code, templates, User interfaces, techniques, algorithms, methods, processes, devices, procedures, functionality or other technologies ("Technology") developed by Amazon; (iii) any copyright, trademark, service mark, trade name, trade dress, proprietary logo or insignia or other source or business identifier of Amazon that is furnished by Amazon for use in connection with the activities in connection with the Shopping Area; and (iv) any adaptation, modification, improvement or derivative work of the (a) the foregoing, and/or (b) the Technology available on the Shopping Area that is developed by Amazon. Collectively, the foregoing are defined hereunder as "Amazon Intellectual Property", which shall not include any Karen Millen Intellectual Property.
Neither the Site, nor any of the Content or other materials on the Site, nor any related software may be used, reproduced, published, transmitted, distributed, displayed, performed, exhibited, modified, used to create derivative works, sold, re-sold or used in any sale, or exploited for in any way, in whole or in part, except as provided for herein and unless You obtain our prior written consent.
You may not reproduce, modify, display, sell, or distribute the Content, or use it in any other way for public or commercial purpose. The foregoing limitations include, but are not limited to, copying or adapting the HTML code used to generate web pages on the Site, as well as any Graphics.
- IV. ACCEPTABLE USE OF THE SITE
The Site and its services are intended to facilitate the offering for sale of clothing and products of Karen Millen and its approved licensees. A limited license is granted to you by us to view and use a single copy of the Site solely for your personal, non-commercial use and only as an aid to shopping on the Site. The Site may be used in a manner consistent with this purpose, and only within the context of the products, services and information set forth on the Site. The information displayed on the Site may not be used for any purpose except in connection with your direct use of the Site as permitted by these Terms and Conditions of Use, and may not be excerpted, summarized, duplicated or otherwise removed from the Site in any way. In addition, you represent, warrant and agree that you will not use (or plan, encourage or help others to use) the Site for any purpose or in any manner that is prohibited by these Terms and Conditions of Use or by applicable law. Your use of the Site is also subject to the following restrictions:
- You may not send unsolicited commercial e-mail to Users. In addition, spam, chain e-mails, advertising solicitations and similar e-mail solicitations are expressly prohibited;
- You may not delete, edit or revise any material posted by any other person or entity. You may not copy, duplicate, download or otherwise use any material posted by any other person or entity except for the purposes permitted by these Terms and Conditions of Use.
- You may not interfere with the proper operation of the Site including, but not limited to, by attacking, hacking into, or otherwise attempting to penetrate any non-publicly accessible elements of the Site, through the use of bots, Trojan Horses, viruses, DNS attacks, or other technology which is designed or intended to interfere with the proper operation of the Site or the use of the Site by any Users.
- V. LIMITATIONS ON INFORMATION SUBMITTED
Any submission of information to us through the Site is subject to the following guidelines and restrictions:
- It may not contain URLs or links to any Internet Web sites (To advertise your company or Web site, contact our Sales department);
- It may not contain copyrighted material (unless you own the copyright or have the owner's permission to post the copyrighted material);
- It may not contain trade secrets (unless you own them or have the owner's permission to post them);
- It may not contain material that infringes on the intellectual property rights of others, including but not limited to, copyright, trademark, patent, or trade secret rights;
- It may not contain material that is sexually explicit, obscene, libelous, defamatory, threatening, harassing, abusive, or hateful;
- It may not contain information that is known by you to be untrue, false or misleading or which does not fairly or accurately depict or describe the subject matter which is the subject of the information posted by you;
- It may not present information which impersonates another person, whether living or dead, misstate the identity of any person, or misstate or mislead as to gender or age;
- You may not solicit money, investments or make any offering of securities or investments;
- You may not submit chain letters or pyramid schemes;
- You may not submit opinions or notices, commercial or otherwise;
- VI. MONITORING OF INFORMATION
We do not assume any obligation to review the accuracy, completeness, truthfulness or content of any information submitted to the Site. User assumes the risk of verifying the accuracy of information posted through independent investigation. Notwithstanding, we may in our discretion review information submitted to the Site for any purpose whatsoever and we reserve the right, in our sole discretion, to reject any information submitted to the Site for any reason whatsoever.
- VII. RIGHTS TO INFORMATION
- VIII. SECURITY RULES
To ensure the security of the Site and of Users, the following security rules govern your use:
- Protect Your Password
You are responsible for maintaining the confidentiality of your information and password, and you are responsible for all uses of your registration, whether or not authorized by you. In the event you lose your password or become aware of misuse or unauthorized use of your password, it is your obligation to immediately notify us. We shall have no responsibility for loss or misused passwords or for unauthorized access occasioned by the foregoing.
- Prohibited Uses:
- Accessing data not intended for you or logging into a server or account which the you are not authorized to access;
- Attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without proper authorization;
- Attempting to interfere with service to any User, host or network, including, without limitation, via means of submitting a virus to the Site, overloading, "flooding", "mailbombing" or "crashing";
- Sending unsolicited e-mail, including promotions and/or advertising of products or services;
- Forging any TCP/IP packet header or any part of the header information in any e-mail or newsgroup posting. Violation of these security rules may result in civil or criminal liability in addition to the termination of your access rights. We will investigate occurrences which may involve such violations and may involve, and cooperate with, law enforcement authorities in prosecuting Users who are involved in such violations.
- Protect Your Password
- IX. TERMINATION OF ACCESS TO THE SITE
Users who violate these Terms and Conditions of Use may be denied access to the Site at our sole discretion.
- X. DISCLAIMER OF WARRANTIES & LIMITATIONS OF LIABILITY
Your agreement to the following disclaimers and limitations are a material inducement for us to permit you to access the Site. Your use of the Site, and the obligations and liabilities of us in respect of your use of the Site, is expressly limited as follows:
a. Conduct of Users
We assume no responsibility for the activities or conduct of Users.
b. Third Party Information
The Site displays the content, services, products or hyperlinks of other companies or persons. Notwithstanding the presentation of any third party information on the Site, no such presentation shall be considered an endorsement, representation or warranty, either express or implied, by us on behalf of any third party. In addition, we do not endorse, warrant or otherwise guarantee the substance of any information posted by Users or third parties on the Site. We shall have no liability or responsibility whatsoever for the content, subject matter or substance of any information accessed or obtained from third party websites accessed from the Site. Access to third party websites from the Site is done at your own risk. We do not warranty any products purchased through the Site or purchased in reliance on information obtained from the Site. Warranties on purchased products, if any, are provided by the product's manufacturer.
c. Accuracy of Information
We make no representations or warranties regarding the truthfulness, accuracy, completeness, timeliness or reliability of any information submitted by Users, or of any other form of communication engaged in or information exchanged by Users. Information on the Site may contain inaccuracies or typographical errors. You acknowledge that any reliance on information submitted by Users or on any other form of communication with Users will be at your own risk.
d. Disclaimer of Warranties
THE SITE IS PROVIDED "AS IS" AND WITHOUT ANY WARRANTY WHATSOEVER. WE DISCLAIM ANY AND ALL EXPRESS AND IMPLIED WARRANTIES WHATSOEVER, INCLUDING WITHOUT LIMITATION, THE WARRANTIES OF MERCHANTABILITY, TITLE, NON-INFRINGEMENT OF THIRD PARTIES RIGHTS, AND FITNESS FOR PARTICULAR PURPOSE.
You agree to indemnify, defend and hold us harmless from and against any and all liability, claims, causes of actions, damages, costs and expenses, including but not limited to, attorneys fees and costs of suit, arising out of your breach of these Terms and Conditions of Use.
f. Limitation of Liability
IN NO EVENT SHALL KAREN MILLEN, OR AMAZON AND ANY OF THEIR RESPECTIVE PARENTS, SUBSIDIARIES, AFFILIATES, RELATED COMPANIES, SUPPLIERS, ADVERTISERS, SPONSORS, THIRD PARTY SERVICE PROVIDERS, AND THEIR RESPECTIVE EMPLOYEES, OFFICERS, DIRECTORS, AND AGENTS BE LIABLE FOR ANY INCIDENTAL, CONSEQUENTIAL, PUNITIVE, INDIRECT OR SPECIAL DAMAGES, (INCLUDING LOST PROFITS AND DAMAGES OR VIRUSES THAT MAY INFECT YOUR COMPUTER EQUIPMENT ON ACCOUNT OF YOUR ACCESS TO, USE OF, BROWSING, OR DOWNLOADING OF ANY MATERIALS, DATA TEXT, IMAGES, VIDEO OR AUDIO FROM THE SHOPPING AREA) WHETHER BASED ON WARRANTY, CONTRACT, TORT, OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT KAREN MILLEN AND/OR AMAZON ARE ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. BECAUSE SOME STATES OR JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE LIMITATIONS SET FORTH IN THIS PARAGRAPH MAY NOT APPLY TO YOU. IF THE FOREGOING LIMITATIONS ARE HELD INAPPLICABLE OR UNENFORCEABLE FOR ANY REASON, THEN THE MAXIMUM LIABILITY OF KAREN MILLEN AND/OR AMAZON (SEVERALLY AND NOT JOINTLY) TO YOU FOR ANY TYPE OF DAMAGES SHALL BE LIMITED TO THE GREATER OF THE ACTUAL AMOUNT PAID BY YOU FOR ANY PRODUCTS OFFERED ON THE SHOPPING AREA OR U.S. $100.00.
- XI. PRODUCT ORDERS
a. Quantity Limits and Dealer Limits
Karen Millen, and/or Amazon reserve the right, at their sole discretion, to limit the number of items purchased per person, per household, or per order. These restrictions also may be applicable to orders placed by the same account, the same credit card, and also to orders that use the same billing and/or shipping address, or are placed by dealers.
b. Acceptance of Your Order
You will not be charged until your order is verified, payment authorized, and your order has entered the shipping process. Karen Millen, and/or Amazon each reserves the right to decline your order at their sole discretion. Some of the reasons your order may be declined are if the goods are unavailable, if pricing is in error, or if there are problems concerning credit or an issue of fraud is detected. If your order is declined, we will credit your credit card for any amount charged with respect to such order. Karen Millen, and/or Amazon reserve the right without prior notice to discontinue or change product specifications, locations where products are delivered, and prices on products and services offered on the Shopping Area without incurring any obligation to you.
- XII. CLAIMS OF COPYRIGHT INFRINGEMENT
Karen Millen will respond to claims of copyright infringement, and will promptly process and investigate notices of alleged infringement by third parties and will take appropriate actions under the Digital Millennium Copyright Act ("DMCA"), Title 17, United States Code, Section 512(c)(2), where applicable. In keeping with the DMCA, notifications of claimed copyright infringement by third parties should be sent to the Site's designated agent noted below (the "Designated Agent"). If You believe that your copyrighted work has been infringed under U.S. copyright law and is accessible on the Site, please notify us by contacting the Designated Agent.
In order to give effective notification of a claim of copyright infringement by a third party under the DMCA, You must send a written communication to the Designated Agent that includes substantially the following:
- a physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed;
- identification of the copyrighted work, or, if multiple copyrighted works at a single online Site are covered by a single notification, a representative list of such works at that Site, that are claimed to have been infringed;
- identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit us to locate the material;
- information reasonably sufficient to permit Shopping Area to contact the complaining party, such as an address, telephone number, and, if available, an e-mail address at which the complaining party may be contacted;
- a statement that the complaining party has a good faith belief that neither the copyright owner, nor its agent nor the law has authorized the use of the material in the manner complained of; and
- a statement that the information in the notification is accurate, and under penalty of perjury, that the complaining party is authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.
Please use the email form located at: Contact us and select "General Info" as the Department and Use "Copyright" as the subject.
With Copy To:
Karen Millen Fashions Limited
69-77 Paul Street
London EC2A 4PN
Attention: James Corlett
With Additional Copy to:
Mosaic Fashions US Limited
587 5th Avenue
New York, New York 10017
Attn: Tal Mor
If a valid notification of alleged copyright infringement is received, Karen Millen will investigate the matter and may instruct the removal of, or disable access to the material identified in the notice as being infringing or as being the subject of infringing activity, and take reasonable steps to notify the alleged infringer that it has removed or disabled access to this material. Please note that, under the DMCA, a claimant who makes a misrepresentation concerning copyright infringement may be liable for any damages, including costs and attorneys' fees, incurred by the alleged infringer who is injured by such misrepresentation as a result of reliance upon such misrepresentation in removing or disabling access to the material or activity claimed to be infringing or in replacing the removed material or ceasing to disable access to it.
- XIV. MISCELLANEOUS
OUR ANTI-COUNTERFEIT PROGRAMME
Karen Millen is a market leading global brand and given its success has inevitably attracted the attention of criminal elements seeking to profit through the production of counterfeit products. We are currently investing heavily in brand protection strategies and the current measures we have undertaken and continue to undertake include the following:
SHUTDOWN OF COUNTERFEIT SELLING SITES
We have to date identified over 65 websites selling counterfeit goods and action is being taken against all of these sites. As soon as sites are closed down and the domain names transferred to us the domains are redirected to our zero tolerance holding page, which can be viewed via numerous urls including www.karenmillen2011.com.
ACTION AGAINST EBAY SELLERS
Since the programme's inception over half a million pounds worth of counterfeit product has been delisted from eBay by our in house security team.
Any eBay users selling bulk items are then pursued through the courts and numerous individuals to date have had their eBay accounts suspended and have had to pay compensation.
ACTION AGAINST IMPORTERS
We have a comprehensive border control programme in place aimed at seizing goods as they enter their destination countries. Importers are then either pursued through the civil or criminal courts.
ACTION AGAINST TRADE SITE SELLERS
Targeting trade sellers on sites including Dhgate, Tradekey, Tradetang and Alibaba is also central to our strategy. Product is delisted and persistent offenders are pursued through either the criminal or civil courts.
ACTION AGAINST RETAIL OPERATIONS
We have a large number of legal actions ongoing across the globe against retail operations selling counterfeit product and the sale of counterfeit items is not tolerated. As soon as we are alerted to sales we take action.
ACTION AGAINST COUNTERFEIT FACTORIES
Getting to the source of the problem is of course the key in any anti-counterfeit programme and we have operations ongoing to combat the source of this criminal activity and close down rogue factories.
We have a zero tolerance approach to counterfeiting. We love our brand and we want to protect our loyal customers against the influx of cheap imitations to the market.
Should you encounter any suspicious activity in relation to our brand please e-mail email@example.com and we will be only too pleased to hear from you and to take action.